23rd Annual CSPN
Customer & Employee Experience Conference



2017 Conference Highlights


The Inside-Out Future

Talent to Deliver the Right Customer Experience

Our 23rd Annual CSPN Customer & Employee Experience Conference will be held from May 13th – 14th, 2020 at the fabulous BMO Institute for Learning in the GTA. This exclusive conference will bring together hundreds of senior industry professionals across all industries and verticals to talk all things CX, EX, Customer Service, Digital Trends and much more. Our 23rd Annual Conference will offer outstanding networking opportunities with decision-makers from across Canada and the U.S.

The theme for the conference is “The Inside-Out Future – Talent to Deliver the Right Customer Experience”. We have an amazing line up of high-quality speakers who will share their insights and draw directly from their personal challenges and learnings. Over the course of the 3 days, attendees will be immersed in engaging presentations, workshops and networking events, all of which will help to build the future customer and employee experiences. Together we will explore emerging CX strategies, the latest technologies – Digital, Automation and best practices that will keep your organization at the forefront of CX and EX excellence.

Join us on May 15, 2020 for an engaging, hands-on workshop, which followed by a tour of the GTA’s contact centre. We applied the skills learned during the conference, and learned new tools and techniques to engage, service and deliver memorable customer experiences.

We can’t wait to have you join us in 2020, and experience this amazing conference. See you soon at one of Toronto’s top venues!

Our Venue

The BMO Institute for Learning

BMO IFL was built in 1994 as a learning and collaboration space – and today it is one of the few standalone, corporate learning facilities in Canada. The open atmosphere inspires innovation and changing the way people meet.

BMO IFL was designed by the internationally-recognized Canadian architect Raymond Moriyama. Working in partnership with BMO, his goal was to build an inspiring space that would transform the learning community, and reinforce the BMO spirit of innovation and collaboration.

Comprised of three main areas, BMO IFL includes a Learning Centre, a Grand Hall with two large adjoining meeting spaces (The Presentation Hall and The Forum), and a hotel wing with 150 guest rooms and leisure facilities.

View venue & accommodation information…

2019 Testimonials

  • Lisa Lisson
    FedEX Express Canada
  • Perry Monaco
  • Teresa Man
    Merit Travel Group Inc.
  • Brian Luft
    Canadian Bearings

2018 Testimonials

  • Don Romano
    Hyundai Auto Canada Corp.
  • Douglas Fry
    McDonald’s Restaurants of Canada
  • Sal Caggiula
    Adidas Canada
  • Dr. Jaime Leal
2018 Conference Highlights
Experience the 2018 Conference

Who Will You Meet

Network With Senior Level Customer Service Executives



Private Sector (B-B & B-C)

Public Sector

Attendees Profiles:

Head of CS/CX
GM & Directors
Marketing & Sales
Customer Service Frontline

Past Attendees:



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