2017 Conference Highlights
Reimagine the Digital & Traditional Customer Experiences for the Future
Our 21st Annual CSPN Customer Experience Conference will be held from May 14th, 15th & 16th, 2018 at the fabulous Globe and Mail Centre in the heart of Toronto. This exclusive conference brings together hundreds of senior industry professionals across all industries and verticals to talk all things CX, Customer Service, Digital Trends and much more. Our 21st Annual conference offers outstanding networking opportunities with decision-makers from across Canada and the U.S.
The theme for our upcoming conference is “Modernizing the Customer Experience”. We have a great lineup of high-quality speakers that will share their insights and draw directly from their personal challenges and learnings to help your company bridge the gaps between you and your customers. Over the course of the two-days, attendees will be immersed in engaging presentations, workshops and networking events, all helping them to build the future customer experience. Together we will explore emerging CX strategies, the latest technologies – Digital, Automation and Robotics and best practices to keep your organization at the forefront of CX excellence.
Join us on day three for a tour of 311 Toronto’s contact centre, followed by an engaging, hands-on workshop hosted by Oracle. Apply the skills learned during the conference, and learn new tools and techniques to engage, service and deliver memorable customer experiences.
We can’t wait to have to join us, and experience this amazing event. See you soon at one of Toronto’s top venues!
President and CEO, Hyundai Auto Canada Corp.
General Sales Manager, Water Heating, Rheem Canada Ltd.
Managing Director Member Experience & Innovation, OTPP
Director, Customer Service, Adidas Canada
Director Customer Solutions, Sales Customer Contact Centre. Scotiabank
Director, Customer Experience, Fleet Complete
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