WELCOME

to CSPN’s

22nd Annual CSPN
Customer & Employee Experience Conference

May 28-30, 2019

 


 
2017 Conference Highlights

THEME

Ignite Your Customer
& Employee Experience

Re-imagine the Customer & Employee Experiences for the Future

Our 22nd Annual CSPN Customer & Employee Experience Conference is held from May 28th – 29th &, 2019 at the fabulous Globe and Mail Centre in the heart of Toronto. This exclusive conference brings together hundreds of senior industry professionals across all industries and verticals to talk all things CX, EX, Customer Service, Digital Trends and much more. Our 22nd Annual conference offers outstanding networking opportunities with decision-makers from across Canada and the U.S.

The theme for the conference is “Ignite Your Customer & Employee Experience”. We have a great lineup of high-quality speakers who will share their insights and draw directly from their personal challenges and learnings. Over the course of the two-days, attendees will be immersed in engaging presentations, workshops and networking events, all of which will help to build the future customer and employee experiences. Together we will explore emerging CX strategies, the latest technologies – Digital, Automation and best practices to keep your organization at the forefront of CX and EX excellence.

Join us on May 30, 2019 for a tour of the GTA’s contact centre, followed by an engaging, hands-on workshop. Apply the skills learned during the conference, and learn new tools and techniques to engage, service and deliver memorable customer experiences.

We can’t wait to have you join us this year, and experience this amazing conference. See you again at one of Toronto’s top venues!


Our Venue

The Globe & Mail Centre

Located in the King East Design District just minutes from the downtown core, The Globe and Mail Centre offers elegant spaces with panoramic city and lake views from the top floors of the headquarters of Canada’s leading news organization. With wall-to-wall windows in the main event spaces, participants will also get to enjoy The Terrace, which offers a dramatic 180-degree view of the downtown skyline to the west, Lake Ontario and Toronto Islands to the south and the city’s rapidly transforming east end.

View venue & accommodation information…





2018 Testimonials

  • Don Romano
    Hyundai Auto Canada Corp.
  • Douglas Fry
    McDonald’s Restaurants of Canada
  • Sal Caggiula
    Adidas Canada
  • Dr. Jaime Leal
    CSPN
 
2018 Conference Highlights
Experience the 2018 Conference
 

Who Will You Meet

Network With Senior Level Customer Service Executives

Industries:


Government

Private Sector (B-B & B-C)

Public Sector

Attendees Profiles:


Head of CS/CX
55%
GM & Directors
30%
Marketing & Sales
10%
Customer Service Frontline
5%

Past Attendees:




 
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COUNTDOWN TO 2019


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