for attending the

21st Annual CSPN Customer Experience Conference

May 14, 15 & 16, 2018


2018 Conference Highlights
Experience the 2018 Conference

2017 Conference Highlights
2017 Conference Highlights

Meet your CSPN 2018 Pinnacle Award Winnersclick here

Modernizing the
Customer Experience

Reimagine the Digital & Traditional Customer Experiences for the Future

Our 21st Annual CSPN Customer Experience Conference was held from May 14th, 15th & 16th, 2018 at the fabulous Globe and Mail Centre in the heart of Toronto. This exclusive conference brought together hundreds of senior industry professionals across all industries and verticals to talk all things CX, Customer Service, Digital Trends and much more. Our 21st Annual conference offered outstanding networking opportunities with decision-makers from across Canada and the U.S.

The theme for the conference was “Modernizing the Customer Experience”. We had a great lineup of high-quality speakers that shared their insights and drew directly from their personal challenges and learnings. Over the course of the two-days, attendees were immersed in engaging presentations, workshops and networking events, all of which helped to build the future customer experience. Together we explored emerging CX strategies, the latest technologies – Digital, Automation and Robotics and best practices to keep your organization at the forefront of CX excellence.

Thank you to those who participated on day three for a tour of 311 Toronto’s contact centre, followed by an engaging, hands-on workshop hosted by Oracle.

We can’t wait to have to join us next year, and experience this amazing conference. See you again at one of Toronto’s top venues!

Our Venue

The Globe & Mail Centre

Located in the King East Design District just minutes from the downtown core, The Globe and Mail Centre offers elegant spaces with panoramic city and lake views from the top floors of the headquarters of Canada’s leading news organization. With wall-to-wall windows in the main event spaces, participants will also get to enjoy The Terrace, which offers a dramatic 180-degree view of the downtown skyline to the west, Lake Ontario and Toronto Islands to the south and the city’s rapidly transforming east end.

View venue & accommodation information…

2018 Testimonials

  • Don Romano
    Hyundai Auto Canada Corp.
  • Douglas Fry
    McDonald’s Restaurants of Canada
  • Sal Caggiula
    Adidas Canada
  • Dr. Jaime Leal

Who Will You Meet

Network With Senior Level Customer Service Executives



Private Sector (B-B & B-C)

Public Sector

Attendees Profiles:

Head of CS/CX
GM & Directors
Marketing & Sales
Customer Service Frontline

Past Attendees:

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