About Us

The Customer Service Professionals Network (CSPN) mission is to increase the quality and standards of the customer service profession. CSPN is committed to helping you build your human capital through the Certified Client Service Specialist and Professional Designations, workshops and professional development breakfast meetings. To top it off, we host the Customer Service Awards Gala, allowing you and your colleagues to showcase your professional development during an evening of awards, prizes and entertainment.

Customer Service is a challenging profession, and CSPN is here to help you along the way. For more on the Customer Service Professionals Network, go to myCSPN.com to learn about our association and all the amazing services CSPN can provide (i.e., customer service training, consulting, networking and more!)




Message from the President,
Customer Service Professionals Network (CSPN)

Welcome to CSPN’s 22nd Annual Customer and Employee Experience Conference!

For more than 22 years, I’ve had the privilege to witness and participate in the evolution and transformation of Customer Service into Customer Experience. Today, experiences and service have become one of the most fundamental organizational differentiators in the marketplace. The key to delivering the right experience starts from inside every organization—your employees–from frontline staff, supervisors, managers, and executives. Delivering exceptional internal experiences for your employees results in extraordinary external experience for your clients and customers. Needs, behaviours, technologies and expectations have changed, sometimes at lightening speed, making the theme for this years’ conference very apropos – Ignite Your Customer & Employee Experience!

On May 28th, 29th and 30th join us for 3 power packed days as we explore the many ways that Customer Experience and Employee Experience leaders and organizations have adapted and reformed how they provide and deliver exceptional experiences to both their employees and customers. Participate in a compelling ½ day workshop or a tour of World Vision contact centre tour and enjoy an amazing mix of speakers and presenters and be prepared to take away critical insights and new ideas to help you and your organization thrive in the Customer Service arena.

You’ll enjoy stimulating presentations, ‘real-world’ case studies, a lively panel discussions and new for this year, CSPN Spark Sessions, an exciting hour of petite presentations filled to the brim with visions, expertise and learning.

CSPN will have a vendor expo for you to explore and wonderful opportunities to network with like-minded thinkers throughout the days including the always enjoyable Cocktail Reception at the end of day one to kick back, relax, connect with old friends and make some new ones.
I look forward to seeing you and your teams this May as we celebrate our 22nd Annual Conference! I promise it’s going to be the best networking and learning event you have attended!

Dolly Konzelmann
President
Customer Service Professionals Network (CSPN)