Conference Agenda

Join us for 3 jammed packed days as we explore the latest trends in Customer Experience, innovative CX tactics and strategies and how to Ignite Your Customer & Employee Experience for the future. Why stop there? Continue the learning, networking and fun and join us for a contact centre tour and workshop!

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SCHEDULED TIMETRACK 1TRACK 2
8:00 - 8:45Registration & Breakfast
8:45 - 9:00Opening Remarks
Dolly Konzelmann President, CSPN
9:00 - 9:30Keynote
9:30 - 9:50Activity
10:00 - 10:30Session 1ASession 1B
10:30 - 10:50Break
11:00 - 11:45Panel Session
11:55 - 12:25Session 2ASession 2B
12:30 - 1:30Network Lunch
1:40 - 2:10Session 3ASession 3B
2:20 - 2:50Session 4ASession 4B
3:00 - 3:20Break
3:30 - 4:30Rapid Round Tables
4:30 - 4:45Closing Remarks & Door Prizes
4:45 - 5:45Cocktail Hour
SCHEDULED TIMETRACK 1TRACK 2
8:00 - 8:45Registration & Breakfast
8:45 - 9:00Opening Remarks
Dolly Konzelmann
President, CSPN
9:00 - 9:30Keynote
9:30 - 10:30Session 5
10:30 - 10:50Break
11:00 - 11:30Session 6ASession 6B
11:40 - 12:10Session 7ASession 7B
12:10 - 1:10Network Lunch
1:15 - 2:00Panel Session
2:10 - 2:40Session 8ASession 8B
2:50 - 3:20Session 9ASession 9B
3:20 - 3:40Break
3:50 - 4:30Spark Sessions
4:30 - 5:00Closing Remarks & Door Prizes
09:30 AM - 11:45 AMContact Centre Tour & Workshop
09:30 AM - 10:00 AMRegistration & Breakfast
10:00 AM - 10:10 AMWelcome and Introductions
10:10 AM - 10:45 AMPresentation
10:45 AM - 11:00 AMNetworking Break
11:00 AM - 11:30 AMTour
11:30 AM - 11:45 AMHead over Tour & Workshop 2
11:45 AM onwardsLunch, Tour & Workshop
11:45 AM - 12:30 PMLunch
12:30 PM - 01:30 PMWorkshop
01:30 PM - 01:45 PMBreak
01:45 PM - 03:00 PMTour
03:00 PM - 04:30 PMNetworking Event

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