The Team Customer Centric Award award recognizes companies that combine the three pillars: people, process, and technology to deliver a seamless customer experience. This award will recognize organizations implementing a unique approach to problem solving focused on positive customer experience from pre-sales to execution to post sales.

Describe your organization’s approach and initiatives in creating a positive and exceptional customer experience and share success stories on how your team is leading the customer experience movement across the organization.

The Obsessed Team Award recognizes companies that combine the three pillars: people/culture, employee experience, and growth and development. This award recognizes organizations who invest in their teams to help them succeed professionally and personally. These organizations demonstrate an on-going commitment to employee development that helps to foster a strong internal culture, ultimately creating better employee experience.

Describe your organization’s approach in creating an exceptional employee experience and initiatives on employee engagement and empowerment.

The Diversity & Inclusion Team Award recognizes companies that combine the three pillars: collaboration, creativity and initiative. These organizations acknowledge the need to become as diverse as the world is becoming. This award will recognize the effort showed to improve and enhance the diversity and inclusion programs internally and externally to improve customer experience.

Describe how your organization is committed to the values diversity and inclusion and how they are implementing steps to fostering diversity and inclusion with programs.

The Innovation Award recognizes companies that combine the three pillars: collaboration, technology and affordability. These organizations are rewarded for suggesting innovations which are implemented and which significantly reduce costs and improve service. This award will recognize companies stepping up and challenging the status quo with new solutions and applied new ways of thinking to transform the business.

Describe how your organization is or has implemented innovative solutions and processes.

The Team Technology Award recognizes companies that combine: strategy, transformation and innovation. This award recognizes teams/organizations who have strategically excelled in the implementation of technologies in their dedication to improve the overall system efficiency, resources and customer service and experience quality. These changes have made notable impact on business, and has transformed customer engagement and interactions.

Describe how your team/organization is utilizing technology to deliver excellent customer experience.

The Team Contact Centre of the Year Award recognizes contact centres that combine a mix of talent, process and technology. These contact centres provide a great customer experience to their customers. They are people driven to create an employee-first culture and use and measure the right metrics to improve client experience. They demonstrate a grasp on the principles of effective service management and continually strive to strengthen the service centre’s role within the organization.

Share your secret sauce on how you ensure your contact centre is recognized as the heart beat of your organization. There are 3 categories for this award:

• Small Contact Centre (up to 99 seats)
• Medium Contact Centre (100-199 seats)
• Large Contact Centre (199+ seats)