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Cancellations & Transfers
All Cancellation Requests MUST be submitted in writing and emailed to [email protected] or faxed to secured 905-940-1278.
A $100 Cancellation Fee will apply per registration, until March 31st, 2019; after which, no refunds will be issued. Please note registrations are transferrable at no extra cost. Read our cancellation policy.
** The Customer Service Professionals Network (CSPN) reserves the right to change, suspend or cancel event programming and/or speaker appearances in the event enrollment criteria are not met or when conditions beyond our control occur. CSPN will make every effort to contact each person enrolled if conference is cancelled, and receive a 100% refund of their registration fee. We apologize for any inconvenience.