The health, safety, and wellbeing of our community is of paramount importance to CSPN. As we believe it is essential to take the necessary precautions related to the fluidity of COVID-19, we will be postponing our 23rd Annual CX & EX Conference scheduled for May 13-15 at the BMO Institute for Learning to Fall of 2020. We will be providing additional details by end of June 2020.
We will continue to support our valued partners, sponsors, vendors, speakers, and community members affected by the postponement during this difficult time.
If you would like more information, please contact us at 905-477-5544 or
Thank you,
The CSPN Team

CSPN is here for you
Currently the industry is dealing with an unprecedented situation with COVID-19. As companies struggle to maintain the level of customer service and experience, CSPN is here to assist you. If you have an urgent need for a pandemic program to help businesses rapidly deploy remote cloud services for agents in this difficult time, please let us know. And you would be happy to know that our partners providing flexibility on deferred payment, contract terms and stepping up to do implementations in short order.

The economic impact of this global pandemic has affected many businesses, events, and regularly scheduled operations for everyone. To respond to this, CSPN is offering a variety of webinars for the public to learn more on how to cope with the situation from a business perspective. Webinars such as:

  • Remote Work Planning
    • Date: March 25
  • Exceptional Service in Exceptional Times
    • Date: TBC
  • Managing Difficult Conversations with REAL Empathy
    • Date: TBC
  • Working Remotely Wellness Strategies
    • Date: TBC
  • Virtual Communication: Best Practices = Better Results
    • Date: TBC

More resources can be found online at