RESOURCESPlease feel free to download the 2018 Conference Speaker Presentations. If you don’t see a presentation, please contact [email protected] Adrienne Harris - The Personal Imperative First Name*Email* Gary Yorke - 311’s Transformative Customer Experience Journey First Name*Email* Jessica Cryer - Demystifying Design Thinking First Name*Email* Corey Atkinson - Tomorrow's CX Begins With You First Name*Email* Jim Napier - Roadmap to Modern 2.0 First Name*Email* David Whitehouse - Technology in the Utility Sector First Name*Email* Doug Long - Rocking Inbound Email Management First Name*Email* Dr. Doug Norris - Millennials: How Are They Different? First Name*Email* Sarah Hines - Building Brand Advocates First Name*Email* Steve Smith - Mastering the Customer Experience Through Digital Transformation First Name*Email* TTC & Bridgeable - Finding Your Way First Name*Email* Christian Spencer & Deanna Cook - The Art of Telemarketing: Reinventing a High Performance Channel First Name*Email* Sal Caggiula - Millennials and Gen C - Engage and Retain the New Generations and Decrease the Turnover Rate of Agents Within your Team First Name*Email* Dr. Jaime Leal - Seven Reasons Why People Want To Work With You First Name*Email* Sharon Ramalho - Making the Connection First Name*Email* Kelly Harper - Connecting Employee Experience to Customer Experience Outcomes First Name*Email* Shon Wedde - How IoT, Augmented Reality, Predictive Analytics, Conversational Interfaces and Robotics are Converging to Transform the Service Experience First Name*Email* Dave Gussin - Don't Call Us - We'll Call You | The Shifting Market of Millennials First Name*Email* Sameer Masood - Managing Organizational Change First Name*Email* Charley Butler/presented by Alida Ladak - Do Demographics Matter to your Communications Strategy? First Name*Email* Shannon Burch - Leading Change First Name*Email* RESOURCESPlease feel free to download the 2017 Conference Speaker Presentations. If you don’t see a presentation, please contact [email protected] Sean Keith - Data: It's Not What You Have, It's How You Use It First Name*Email* Jessica Cryer - Millennials are Passé, Understanding the Future Customers First Name*Email* Fraser McNaught - Managing Change in a Disruptive World First Name*Email* Bryan Fox - Business Process Outsourcing - Does it Work? First Name*Email* Lisa Frank - Creating an Effortless Customer Experience First Name*Email* Peter Nashed - Understanding, Elevating & Extending Customer Experience First Name*Email* JP Saunders - Modern Service in Customer Service First Name*Email* Tamara Carlson - Lateral Leadership First Name*Email* Alison McBratney - Creating a Coaching Culture First Name*Email* Kim Train - A Customer Centric Culture is the Foundation of a Successful Customer Experience Journey First Name*Email* Diana Eagen - How Automating Business Processes Can Improve The Customer Experience First Name*Email* Daniel Resnick - Going physical in a digital world: How bricks and mortar is still a cornerstone of customer experience First Name*Email*
