Our 2020 Speakers


The Inside-Out Future
Talent to Deliver the Right Customer Experience




Alma Arzate
Global Director, Supply Planning
Apotex Inc.

Andrew McKenzie
Director Of Operations
Ontario Non-Profit Housing Association

Angeline Singh
Director, Client Service Delivery – National & Enterprise Accounts
ADP Canada

Charles Brown
President & Chief Executive Officer
LifeLabs

Chris Spencer
SVP, Enterprise Growth
Bill Gosling Outsourcing Inc.

COSMO MARIANO
DIRECTOR, CUSTOMER EXPERIENCE CONSULTING
CSPN

COREY ATKINSON
VP, STRATEGIC LEARNING & DEVELOPMENT
CSPN

Crystal D’Cunha
Senior Facilitator
CSPN

Daniel Séguin
Director, Communications
Hydro Ottawa

Douglas Porter
Chief Economist
BMO Capital Markets

Eram Uddin
Senior Leader, Customer Experience
Fleet Complete

Gillian Mandich
PhD | Happiness Researcher | Keynote Speaker | Media Personality

Hillary Hartley
Chief Digital Officer & Deputy Minister for Digital Government
Ontario Public Service

JON ARNETT
HEAD
LIVEPERSON CANADA

Katerina Sofrona
Head of Customer Success
MarineTraffic

Kathryn Christie
Director of Talent
Georgian Partners

Kevin Neild
Vice President, Operations and Planning
Enercare Connections

Lilliette Davidson

Lisa Blanchet
Director of Change Management
Manulife

Luisa Andrews
VP, Information Technology Services
Toronto Community Housing

Lyndon File
Director, Customer Experience
G Adventures

Mariana Filipic
Senior Director, Business Transformation
Schneider Electric

Marilyn Barefoot
Barefoot Brainstorming

Marketa Gibson
Vice President, Customer Order Fulfillment and Collaboration
Nestle

Nancy Omran
VP, Customer Experience
Empire Communities

Natassa Zervopoulos
Director of Employee Experience
Venterra Living

Nitin Badjatia
Senior Director, Product Strategy
ServiceNow

Richard Antosik

Sara Schmidt
Senior Manager, Corporate Initiatives and Strategic Priorities
Agriculture Financial Services Corporation (AFSC)

Sheri Spinks
Director, NPS | Global Supply Chain
Husky Injection Molding Systems

Tara-Lee Ainsworth
National Customer Service Manager
Messer Industries Incorporated

COMING SOON

 
 


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